Internet Security

Holbrook Cooperative Bank is committed to making sure that your Online Banking is safe and secure. With our own security infrastructure in place, you can be confident that access to your accounts is private and secure. You play a role in security. While Holbrook Cooperative Bank works to protect your banking privacy, you also play a role in protecting your accounts. There are a number of steps you can take to ensure that your banking experience on the Internet is safe and secure.

How to protect yourself.

First, do not reveal your online Password to anyone else. Your online Password is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your online Password has been compromised, change it immediately online.
Do not walk away from your computer if you are in the middle of a session.
Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites.

If anyone else is likely to use your computer, clear your cache or turn off and reinitiate your browser in order to eliminate copies of Web pages that have been stored in your hard drive. How you clear your cache will depend on the browser and version you have. This function is generally found in your preferences menu.
Holbrook Cooperative Bank strongly recommends that you use a browser with 128-bit encryption to conduct secure financial transactions over the Internet.

Spyware.

Financial institutions also incur risks when customers connect to Internet banking sites using computers infected with spyware. Customers can prevent and detect spyware by:

Installing and periodically updating anti-spyware, virus protection and firewall software.
Carefully reading all End User Licensing Agreements and avoiding downloading software when licensing agreements are difficult to understand.
Not opening e-mail from untrustworthy sources.

Encryption.

Data transmitted between you and Holbrook Cooperative Bank is secured through a protocol known as Secure Sockets Layer (SSL). SSL provides data encryption, server authentication and message integrity. You will know that the website has been secured with the SSL protocol when a key is displayed in the lower corner of your Netscape browser or a padlock is displayed at the bottom of your Microsoft browser. SSL ensures that data transmitted from that page cannot be altered when transmitted over the internet. Browsers that do not support SSL are unable to access the internet banking application or account data of any kind

Encryption helps protect your private information so that it cannot be intercepted and read by a third party. Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you request information about your accounts, the request is sent encrypted to Holbrook Cooperative Bank. We then decode your request for information and send it back to you in an encrypted format. When you receive it, your information is decoded so that you can read it.

Keeping the Internet safe.

Holbrook Cooperative Bank and its online banking service provider approve the use of different browsers to ensure that they meet the bank's strict security standards. In addition to browser requirements, passwords and other safety features, Holbrook Cooperative Bank uses other methods to help ensure that your banking experience on the Internet is safe and secure. We have a precise authentication process to ensure that when you request information on your account, only you receive the information.

Holbrook Cooperative Bank's systems are protected by what's called a "firewall," allowing entry only to those who are authorized.

Our provider also utilizes a security analyzer program that constantly monitors log-in attempts. This program recognizes failed log-in attempts, which could indicate a possible unauthorized attempt to log-in to a particular account. When such trends are observed, steps will be taken automatically to prevent that account from being used.

Holbrook Cooperative Bank does not request confidential information from customers via email or pop-up windows. The Bank will not make unsolicited calls requesting information from customers.


 

Experience you can bank on!